Cancellation policy

Cancellation Policy

As all our coffee is freshly roasted to order, it is classed as a perishable, customised product. Because of this, the usual 14-day cooling-off period under the Consumer Contracts Regulations does not apply once roasting has begun.

Before Roasting Begins

If you need to cancel your order, please contact us immediately.
If your beans have not yet entered production, we will cancel the order and issue a full refund.

After Roasting Has Started

Once roasting is underway, we’re unable to accept cancellations or offer refunds, as the product has been created specifically for you.

If There is an Issue With Your Order

Your statutory rights always apply. If something arrives damaged or incorrect, please let us know within 48 hours so we can put it right.

Subscriptions
When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. (Typically 6 months)
Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.